Frequently Asked Questions:

Q.  Can I use my credit for more than one show?

A.  Yes, in the case that you make a ticket purchase with a value less than the amount of your attendee credit, the balance of your credit will be retained in your Eventbrite account.  

Q.  When does my credit expire?

A.  Attendee credits expire two years from date of issuance, so yours will be valid until fall 2022.  

Q.  I didn’t receive the aforementioned email from Eventbrite…

A.  First, check your spam.  If you still can’t find it please email us and we’ll sort it out.  

Q.  Are credits transferable?

A.  Credits are not transferable, are not cash or currency, are not paid-in value, are not intended to be monetary value evidenced by electronic record and may be subject to an expiration date set by the organizer.  

Use Credits To Pay For Tickets:

Keep in mind that you need to spend your credits on an event organized by the same organizer that gave you the refund for your tickets. You must be logged in to Eventbrite to use your credits. Once you found an event to go to, you use the credits to pay for the tickets at the checkout:

  1. Select the ticket quantity and click “Checkout”.
  2. Fill out your details and click “Payment”.
  3. Select your credit amount under “Credits”.
  4. (Optional) If the credit doesn’t cover the full ticket price, select a payment method to pay for the rest.
  5. Click “Place order”.

Check for any credit remaining in your account under “Credits”. You can use this for other tickets to events hosted by this organizer.

View Credit Balance:

When an organizer refunds your tickets with credits, you receive an email. Log into Eventbrite to see an overview of your credits per organizer:

  1. Log in to Eventbrite.
  2. Go to “Credits” in your account.
  3. View the amount and expiration date of your credits.

Customer Service:

For addition questions regarding account credits, please send us an email.